How the Process Works

Process Overview

Getting an eSIM from Airlo Mobile is a straightforward digital process. From purchase to activation, the entire process typically takes under ten minutes. The timeline below shows each stage at a glance. Consult the selection matrix before starting to ensure you choose the right plan.

Step-by-Step Guide

1. 1

   Check Device Compatibility

   Verify that your smartphone supports eSIM. Consult your device manual or the manufacturer's website.

2. 2

   Choose Your Destination

   Select the region or country you are travelling to using our coverage map on the Service Area page.

3. 3

   Select a Plan

   Use the selection matrix on the Pricing page to compare data allowances, validity periods, and prices.

4. 4

   Complete Purchase

   Add the plan to your cart and complete checkout. Payment is processed securely via our payment partner.

5. 5

   Receive QR Code

   Within minutes of purchase, you will receive a QR code and installation instructions by email.

6. 6

   Install the eSIM

   Open your device settings, navigate to 'Mobile Data' or 'SIM Manager', select 'Add eSIM', and scan the QR code.

7. 7

   Label Your Plan

   Give your new eSIM a recognisable label (e.g., 'Europe Travel') to distinguish it from your home SIM.

8. 8

   Set Data Routing

   In your device settings, set the eSIM as your preferred data SIM for international use while keeping your home SIM for calls and texts.

9. 9

   Arrive and Connect

   Upon arrival at your destination, your eSIM will automatically connect to a supported local network.

10. 10

    Monitor Usage

    Track your remaining data in your device settings. Purchase a top-up if needed before your allowance is exhausted.

Preparation Checklist

Before purchasing your eSIM, work through the following checklist to ensure a smooth experience.

Boundaries and Exceptions

The following limitations and exceptions apply to all Airlo Mobile eSIM plans. Please read these carefully before purchasing.

• eSIM plans are data-only. Voice calls and SMS are not included.
• eSIM profiles are locked to the device on which they are installed and cannot be transferred.
• Deleted eSIM profiles cannot be restored. A new plan must be purchased if the profile is accidentally deleted.
• Plans are valid from the date of first use, not the date of purchase.
• Unused data is forfeited at the end of the validity period and does not roll over.
• Coverage is subject to local network availability and may vary within a country.
• Plans are for personal use only. Commercial resale of data is prohibited.
• We do not offer plans for countries subject to international sanctions or where eSIM is legally restricted.
• Activation in a country not covered by your plan will result in no connectivity — not unexpected charges.
• Customer support is available during UK business hours (Monday–Friday, 9:00–17:30 GMT).

Support During the Process

If you encounter any issues during the purchase or installation process, our support team is available to assist. Contact us at [email protected] with your order number and a description of the issue.

For common installation issues, refer to our FAQ page, which covers the most frequently encountered problems and their solutions.

Back to Selection Matrix   FAQ